Effective Date: 11/06/2025
Last Updated: 11/06/2025
BrandSmits LTD (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website or use our services.
1. Who We Are
BrandSmits LTD is a company registered in England and Wales with company number 16464656. We provide branding and digital services to individuals and businesses, including but not limited to logo design, website development, UI/UX design, SEO, and social media marketing.
- Business Address: Office 8169, 321-323 High Road, Chadwell Heath, Essex, RM6 6AX, United Kingdom.
- Contact Email: support@brandsmits.com
2. Information We Collect
We collect and process the following categories of personal data:
- Identification Information: Full name, business name
- Contact Information: Email address, phone number, social media handles
- Billing and Shipping Information: Address, payment details
- User-Provided Content: Uploaded files/images (e.g., for design projects)
- Technical Data: IP address, browser type, operating system, referral URLs
- Usage Data: Information on how you use our website and services
3. How We Collect Your Data
We collect personal data when you:
- Fill out a contact form or project inquiry
- Sign up for our newsletter or email updates
- Engage in direct communication with us (e.g. via email)
- Interact with our website through cookies and third-party tools
- Make a purchase or request a service
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to analyze website traffic and enhance user experience.
Third-party tools we use include:
- Google Analytics
- Facebook Pixel
- Hotjar
You can manage your cookie preferences via your browser settings.
5. How We Use Your Data
We use your personal information to:
- Provide, deliver, and improve our services
- Process payments and issue invoices
- Communicate with you about your inquiries or orders
- Send you marketing content (if you opt in)
- Analyze site performance and customer interactions
- Comply with legal obligations
6. Marketing and Communication
If you opt in to our mailing list, we may send you promotional emails about new services, blog posts, or special offers. You can unsubscribe at any time using the link in our emails.
Marketing tools used:
- Mailchimp
- Zoho Campaigns
- HubSpot
7. Sharing Your Data
We share data with third-party service providers only as necessary and with appropriate data protection measures. These include:
- Web hosting and development platforms
- Payment processors
- Analytics and CRM tools (e.g., Hubspot, Google, Zoho Invoice)
- Marketing platforms (e.g., Mailchimp, Facebook)
We do not sell your personal data.
8. International Transfers
We serve customers in the UK, US, Canada, and Africa. If your data is transferred outside the UK or EEA, we ensure it is done in compliance with applicable laws using adequate safeguards such as standard contractual clauses.
9. Data Retention
We retain your data only as long as necessary for:
- Providing our services
- Complying with legal obligations
- Resolving disputes
- Enforcing our agreements
Inactive customer data is reviewed regularly and deleted or anonymized when no longer needed.
10. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Object to processing or request restriction
- Withdraw consent at any time (for marketing or cookies)
- Lodge a complaint with the Information Commissioner’s Office (ICO) in the UK
To exercise any of these rights, please email support@brandsmits.com.
11. Data Security
We take appropriate technical and organizational measures to protect your data from unauthorized access, misuse, disclosure, or loss.
12. Third-Party Links
Our website may contain links to other websites. This Privacy Policy applies only to our website. We are not responsible for the privacy practices of third-party websites.
13. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in law or our services. The updated version will be posted on this page with a new “Last Updated” date.
If you have any questions about this policy or how we handle your data, please contact us at: